Is there any option for a supervisor to view the total logged in hours of an agent? Including the breakdown of the total “Not Ready Status” and “Ready Status” of the agent.
Is there any option for a supervisor to view the total logged in hours of an agent? Including the breakdown of the total “Not Ready Status” and “Ready Status” of the agent.
Yes. If you pull a report you can ask for literally any agent stat and it will pull it.